Your network and server are critical to the operation of your business. If an issue arises our team of qualified and experienced technical staff can get your system back up and running as fast as possible. We also provide network and server design services that ensure that you are getting the most from your IT investment – as well as ensuring that you have a robust and fit-for-purpose system that can develop and evolve as your business does.
As a Kairos client you will have access to our ServiceDesk – allowing you to concentrate on your core business safe in the knowledge that you have technical support available to you if and when the need arises. We provide ServiceDesk support via Remote Access and Telephone Support from qualified and experienced technical support staff who will help resolve any problem that you or anyone on your team is experiencing.
When Helpdesk Support or our Remote Support doesn’t resolve an issue we can dispatch an engineer (or team) to your offices to resolve the issue on-site. For our contract clients, our response times are guaranteed and part of the contract. For all other clients we use a priority system where the most critical problems are addressed first.
The team at Kairos understand having issues resolved as quickly as possible for our clients is crucial, ensuring your staff are productive is our priority we provide Remote Support. This means that we can (in most cases) log into our clients’ PCs/Servers via a secure channel from our offices and get to the source of the problem within a few minutes.